American European Senior Care - Provided by Tutela Services, LLC
Frequently Asked Questions (FAQ)

What services do you provide?
American-European Senior Care specializes in creating care programs for seniors and disabled patients, enabling them to remain living in the privacy and comfort of their home. 

How do you select your caregivers?
All our caregivers undergo a pre-employment screening that includes criminal background checks, previous employment verification and employment references. Evaluations take place to assure that your loved one receives consistent quality care in the comfort of their very own home. If you need more details, please click on our caregivers click here.

Are your caregivers insured and bonded?
Yes, all our caregivers are insured and bonded.

Will I have a choice of who comes to my home?
Yes, you choose your caregiver. Our patients must feel good and comfortable in their home. We strongly encourage them to provide us with specific criteria they would expect from their aides. These criteria can vary from languages, click here to see list of spoken languages, special needs (diabetic, kosher home) and more. Our goal is to provide total satisfaction!

What happens if the caregiver is sick?
Your caregiver will be automatically replaced by another caregiver. At American-European Senior Care, we are here to assist you 24 hours a day, 365 days a week in case of an emergency.

How many caregivers will I have?
Most likely, the caregiver you have been happy with will be the one servicing you. He/She may change depending on the care you require and the frequency or number of hours of care that you need.

What if I don’t like the caregiver?
In case your caregiver does not meet your expectations, please inform the office and we will find a caregiver you will feel comfortable with.

Do you provide cleaning services?
Our caregivers provide light housekeeping but if you require more thorough housekeeping services we can arrange that for you.

How are home care services paid for?
We accept private payment, most insurance plans and SWCAA arranged plans.

What if I can't afford your services?
If you or your loved one are limited income you may qualify for FREE Companion, PCA and Homemaker Services provided by CT Home Care Program for Elders (SWCAA) and American European Senior Care. To find out if you qualify or to learn more about the program please call us at 
(203) 612-6139.